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Ticketing Information
Subscriber Ticket Exchanges Subscribers may exchange tickets without additional fees. Ticket exchanges may be made up to 24 hours prior to the performance in person, by fax or by mail. The value of the tickets may be applied to another UApresents performance within the same season only. Exchanges may not be transferred into the next season. Box office passes and lost or misplaced tickets will not be exchanged. Individual Ticket Buyer ExchangesIndividual ticket buyers may exchange tickets for a $7 fee at the window, by fax or mail. Tickets exchanged by phone are subject to the $7 exchange fee plus the $10 phone ordering fee. Ticket exchanges can be made up to 24 hours prior to performance. The value of the tickets may be applied to another UApresents performance within the current season only. Exchanges may not be transferred into consecutive seasons. Box office passes, lost or misplaced tickets cannot be exchanged. Unused TicketsTickets that are returned the day of performance or after the performance ends are not eligible for exchanges or donation. Lost or Misplaced TicketsCan’t find your tickets? Please call our Box Office at (520) 621-3341 to request a box office pass for the same seats you purchased. Box Office passes are not mailed out and are only redeemable on the day of performance. In the event of a double seating situation, priority will always be given to the holder of the Box Office pass. Picture ID is required when picking up a Box Office pass, and will only be released to the person who purchased the ticket(s) according to our files. Will Call/Ticket Pick UpAll ticket orders processed less than 7 days prior to the performance will be held in will-call, at the Box Office. Please arrive 30-45 minutes prior to the published start time of the performance. Picture ID is required and tickets will only be released to the person who ordered the tickets, unless prior arrangements have been made with the Box Office Manager. LatecomersUApresents reserves the right to hold late seating based on the artist’s preference, or until it is determined that late seating will be the least disruptive to the artists and our audiences. Children and FamiliesAll patrons must have a ticket for entry. A "Baby in Arms" voucher may be requested at point of entry for infants under 2 yrs of age. Our box office staff will be happy to answer any questions you may have regarding child-appropriate performances. Booster seats are available at the guest services table in the lobby. RefundsDue to the nature of the performing arts, programs, artists, dates and times are subject to change without notice. Refunds are given only in the case of event cancellation or date change. Handling fees are not refundable. Group SalesPlease contact our Group Services Coordinator at (520) 621-8825 for additional information. Group sales began May 18, 2009. Regular hours are Monday through Friday 10am-6pm. A $10 per order fee applies. Payment Options/Fees
American Express
UApresents Box Office
University of Arizona Student Union Memorial Center Bookstore Ticket Outlet UA Visitor Center Ticket Outlet The "A" Store at Tucson Mall The "A" Store at Park Place Tyndall Avenue Garage is the most convenient parking to Centennial Hall. A Parking Pass for the Tyndall Avenue Garage may be purchased from our box office prior to performances. Parking Passes are $4 per event. Parking on Saturdays and Sundays is free of charge, however exceptions may apply. For more information, please contact UA Parking and Transportation Services at (520) 621-3710. Please Note: All other UA garages will follow regular entry/exit procedures. Detailed directions and parking information are on the back of each ticket and also on our website at uapresents.org. Patron Assistance ServicesUApresents is committed to making its performances accessible to our entire community. Should any of our patrons have special requests for accessibility not addressed below, please contact our House Manager at (520) 626-4591. We will do our best to accommodate your needs. TTY (520) 626-3980 Wheelchair and companion seating is available for all performances in all price ranges. Limited wheelchair-accessible parking is located in the lot just east of UA Centennial Hall. Additional wheelchair-accessible parking is located in the Tyndall Avenue Garage. UApresents provides free, convenient shuttles to transport patrons between the garage and Centennial Hall. Call our Box Office at (520) 621-3341 for directions. Call UA Parking & Transportation Services at (520) 621-3710 for parking information. Assisted Listening – Centennial Hall is equipped with the Beyer Assisted Listening System, an infrared, high-clarity audio amplification system. Free headsets are available in the Audience Services area on a first-come, first-served basis. Large print playbills are available at all performances. Braille playbills are also available, but must be requested from the House Manager at least 72 hours prior to the event. |
